Privacy Policy
At MurrayFit, we respect your privacy and are committed to handling your personal information responsibly, transparently, and securely. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, contact us, book a service, become a member, attend our facility, or participate in our fitness programs.
This policy is intended to align with Australian privacy expectations. In Australia, privacy policies explain how an organisation handles personal information, and organisations covered by the Privacy Act 1988 must maintain a privacy policy. The Australian Privacy Principles also guide how covered organisations collect, use, disclose, store, and manage personal information.
1. About MurrayFit
MurrayFit is a Sydney-based fitness centre providing gym access, personal training, group fitness sessions, strength training, cardio fitness, body conditioning, and related fitness services.
For privacy-related questions, you can contact us at:
Email: dougjaymurray@gmail.com
Phone: +61 468 251 300
2. Information We Collect
MurrayFit may collect personal information that you provide directly to us, including your name, phone number, email address, booking details, membership information, payment-related information, emergency contact details, fitness goals, training preferences, and any health or injury information you choose to share with us.
We may also collect information when you use our website, such as enquiry form submissions, communication records, device information, website usage data, and basic analytics information.
3. Health and Fitness Information
Because MurrayFit provides fitness-related services, we may collect limited health-related information where necessary to support safe training. This may include information about injuries, medical conditions, physical limitations, pregnancy-related concerns, previous training experience, or fitness goals.
This information helps us understand your needs, provide appropriate training support, reduce safety risks, and adapt services where necessary. You should only provide accurate and relevant information.
4. How We Use Your Information
MurrayFit may use your personal information to manage enquiries, bookings, memberships, payments, class participation, personal training sessions, customer support, safety procedures, service updates, and general business operations.
We may also use your information to communicate with you about our services, respond to your questions, manage your fitness journey, improve our website, maintain records, and comply with legal or regulatory obligations.
5. Marketing Communications
MurrayFit may use your contact details to send service updates, promotions, fitness information, offers, or news about our programs, where permitted by law. You may opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.
We will still send important non-marketing communications where necessary, such as booking confirmations, membership updates, payment notices, safety information, or changes to services.
6. Disclosure of Personal Information
MurrayFit does not sell your personal information. We may disclose personal information only where reasonably necessary for business operations, service delivery, safety, legal compliance, or with your consent.
This may include disclosure to payment processors, booking platforms, website hosting providers, IT service providers, professional advisers, insurers, trainers, emergency contacts, or authorities where required by law.
7. Storage and Security
MurrayFit takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This may include secure digital systems, limited access controls, password protection, staff awareness, and appropriate record management practices.
However, no method of electronic storage or internet transmission is completely secure. We encourage clients to avoid sending highly sensitive information through unsecured channels unless necessary.
8. Website Cookies and Analytics
Our website may use cookies or similar technologies to improve user experience, monitor website performance, understand visitor behaviour, and support basic website functionality.
You may adjust your browser settings to refuse or delete cookies. However, some parts of the website may not function properly if cookies are disabled.
9. Accessing and Correcting Your Information
You may contact MurrayFit to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, outdated, incomplete, or misleading.
People have rights to request access to personal information held by organisations covered by the Privacy Act, including businesses and health service providers that fall within the Act’s scope.
10. Retention of Information
MurrayFit will keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, record keeping, legal compliance, accounting, insurance, dispute resolution, and business administration.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it.
11. Children and Minors
MurrayFit may provide services to minors only where appropriate and with parent or guardian involvement or consent where required. Parents or guardians may contact us about the personal information of a minor under their care.
12. Third-Party Links
Our website may contain links to third-party websites, platforms, or services. MurrayFit is not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing personal information.
13. Privacy Complaints
If you have concerns about how MurrayFit has handled your personal information, please contact us first so we can review and respond to your concern.
Email: dougjaymurray@gmail.com
Phone: +61 468 251 300
We may ask for details of your concern so we can investigate properly and provide a reasonable response.
14. Changes to This Privacy Policy
MurrayFit may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business practices. The updated version will be published on our website with the revised date.
15. Contact Us
For questions about this Privacy Policy or how your personal information is handled, please contact:
MurrayFit
Email: dougjaymurray@gmail.com
Phone: +61 468 251 300