Refund Policy
At MurrayFit, we are committed to providing professional fitness services, a safe training environment, and clear communication around payments, bookings, cancellations, and refunds. This Refund Policy explains how refunds, cancellations, rescheduling, and service credits are handled for memberships, personal training sessions, group classes, and other services offered by MurrayFit.
This policy operates in addition to your rights under the Australian Consumer Law. Under Australian Consumer Law, services must meet consumer guarantees, and customers may be entitled to a remedy where those guarantees are not met. The type of remedy may depend on whether the issue is major or minor.
1. General Refund Position
MurrayFit does not usually provide refunds for change of mind, lack of attendance, relocation, personal schedule changes, unused sessions, or failure to use a membership or package, unless required by law or agreed by MurrayFit in writing.
However, we will always consider refund requests fairly and in accordance with applicable consumer rights.
2. Membership Refunds
Membership fees are generally non-refundable once the membership period has started. If a member chooses not to attend, stops using the gym, or does not use all available membership benefits, this does not automatically entitle the member to a refund.
Where appropriate, MurrayFit may offer a membership pause, transfer, credit, or alternative arrangement at its discretion. Any such arrangement must be approved by MurrayFit.
3. Personal Training and Class Bookings
Personal training sessions and classes must be cancelled or rescheduled within the notice period communicated at the time of booking. Late cancellations or missed sessions may be forfeited and may not be refunded.
Where MurrayFit cancels a class or training session, clients may be offered a rescheduled session, service credit, or refund where appropriate.
4. Packages and Prepaid Sessions
Prepaid training packages, class packs, or promotional offers are non-refundable once purchased, except where required by law. Clients are responsible for using prepaid sessions within the stated validity period.
Expired, unused, or partially used packages may not be refunded unless MurrayFit agrees otherwise or the law requires a refund.
5. Medical or Exceptional Circumstances
MurrayFit may consider refund, pause, or credit requests in genuine exceptional circumstances, including serious illness, injury, or other major personal circumstances that prevent a client from using the service.
MurrayFit may request reasonable supporting information before approving such a request. Approval is not automatic and will be assessed case by case.
6. Australian Consumer Law Rights
Nothing in this Refund Policy limits, excludes, or modifies any rights you may have under Australian Consumer Law. If a service has a major problem, customers may be entitled to cancel the service and receive a refund for the unused portion or compensation for the difference in value. For minor problems, the business may be able to fix the issue within a reasonable time.
7. How to Request a Refund
To request a refund, credit, or cancellation review, please contact MurrayFit using the details below and include your full name, contact details, service purchased, payment date, reason for the request, and any relevant supporting information.
Email: dougjaymurray@gmail.com
Phone: +61 468 251 300
8. Processing Approved Refunds
If a refund is approved, MurrayFit will process the refund using the original payment method where possible. Processing times may vary depending on the payment provider or financial institution.
9. Changes to This Policy
MurrayFit may update this Refund Policy from time to time to reflect changes in our services, business operations, or legal requirements. The updated version will be published on our website with the revised date.